How to report a bug by sending a video or screenshot

Below we list the most common methods to take a screenshot or video to show customer support. 

Taking a screenshot or video using the AZInsight built-in tool

1

Click on the settings gear Icon 

2
Hover your mouse over the word Support then click on  Send a Bug Screenshot or Video
3
A new toolbar on the top of the screen will appear with several annotation tools. Click the arrow tool and point to what you want to include in the screenshot.
4

After you are ready to send the screenshot click on the green Checkmark, fill in your email and information and click SEND.


Taking a screenshot using your computers screenshot tool

Your computer has the ability to send a screenshot Select the operating system you have for further instructions

Windows
Apple OS X
iPhone/iPad
Android
Windows Phone

Taking a screenshot using a FREE 3rd party tool

MAC AND PC - Gyazo https://gyazo.com/en

MAC and PC - LightShot https://app.prntscr.com/en/index.html

MAC and PC and Chrome Browser - Monosnap - https://monosnap.com/welcome

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