How to report a bug by sending a video or screenshot
Below we list the most common methods to take a screenshot or video to show customer support.
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Click on the settings gear Icon
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- Hover your mouse over the word Support then click on Send a Bug Screenshot or Video
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- A new toolbar on the top of the screen will appear with several annotation tools. Click the arrow tool and point to what you want to include in the screenshot.
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After you are ready to send the screenshot click on the green Checkmark, fill in your email and information and click SEND.
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Taking a screenshot or video using the AZInsight built-in tool
Taking a screenshot using your computers screenshot tool
Your computer has the ability to send a screenshot Select the operating system you have for further instructions
Taking a screenshot using a FREE 3rd party tool
MAC AND PC - Gyazo https://gyazo.com/en
MAC and PC - LightShot https://app.prntscr.com/en/index.html
MAC and PC and Chrome Browser - Monosnap - https://monosnap.com/welcome