Installing the Chrome Remote Desktop Extension for remote support
Download and install the
Chrome Remote Desktop
extension found here.
- Locate and click on the Chrome Remote Desktop extension icon on the browser bar's top right-hand corner.
Note: If you do not see the icon, it might be unpinned. Please click on the puzzle piece icon and click the pin next to the icon to pin it or
follow this guide for help.
- After clicking the icon, a new page will appear. Locate the box that says Get Support and then click the bottom click the button GENERATE CODE
⚠️ Mac OSX users will have to enable and Accept the install of the Remote Chrome Desktop Extension. See the additional steps section below.
- The extension will generate a code; please copy this code and provide it to the customer champion.
Additional steps to set up Chrome Remote Desktop Extension for remote support on mac OSX
On the MAC OSX operating system, there are several additional steps needed to give permissions to the Chrome Remote Desktop Extension. Please follow these steps outlined in the video below to complete the installation.