Use the troubleshooting table below to troubleshoot connection issues
Symptoms | Possible Cause | Solution | Support images |
When clicking the login button you get an error "Something went wrong contact support" |
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Review your firewall on your computer/router to make sure no policies are being applied that block connection to the asinzen servers | Click to see the image |
After your log into AZInsight you go to a different product page but you get logged out with an error saying your session has expired |
Your connection is not communicating back to the asinzen server and the state of of the application is not kept |
Verify your connection is not using some sort of proxy that does not support transfer communication between your computer and the asinzen servers |