| Possibly Case | Solution |
| Verify that the Amazon URL of the page you are on does not have any prefixes in front of the www (see example here) | Remove the prefix in front of the Amazon domain so it is properly formatted as shown here |
| You have a Chrome Browser version that is outdated | Update the version of the Chrome Browser you are running. |
| You have an outdated version of the AZInsight chrome extension installed | |
| There is another extension that is conflicting with AZInsight | We have a Know Issues section that helps you troubleshoot your extension conflict. |
| You're using a VPN. | Due to the nature of a VPN, this can increase the response time of the AZInsight API, and it will look like AZInsight is working slow. |
| You have Antivirus software running on your computer that is blocking AZInsight from running correctly | We have a Know Issues section that helps you troubleshoot your extension conflict. |
| AZInsight doesn't have the correct Site Access on Chrome | Change the Site Access to All Sites on Chrome. You can watch this video to learn how to do. |
If none of the solutions fixes the issues, please open a support ticket or chat with us open a live chat with a Customer Champion.