Why am I getting different results from my VA or team member on AZInsight?
Please, use the table to troubleshoot the reasons why you and your team member could be getting different results on the AZInsight calculator.
| Example | Possible reason | Solution |
Your team member is getting lower or higher ROI than you | Your team member is using a different ROI calculation setting | Go to Settings > Calculator Settings > ROI Calculation Method and verify that the setting match in both accounts |
Your team member is getting a different profit than you | Is possible that your team member has a different delivery address, Amazon will use geolocation to pick a delivery addres | Set your delivery addres the same in both accounts |
To avoid situations like this you can share a delivery address with your team member that both can use, additionaly you can also implement these solutions to share the same Calculator Settings with the members of your team.
Disable the access to the Calculator Settings for your team members, this way the calculator settings will sync using the main account, you can do this by going to the web portal at app.asinzen.com or clicking here.
Clone the Calculator Settings from your main account to your team member account, you can do this by going to the web portal at app.asinzen.com or clicking here.
Related Articles
My team member or VA is getting different Buy Box than I getting on an Amazon product page
Your VA will see a different buy box price being displayed because of one of the following reasons : The delivery to the zip code you are using does not match the delivery to the zip code the VA is using The VA is logged into an Amazon buyer account ...Understanding the difference between the three different methods AZInsight can use to calculate ROI
The equation used to calculate ROI or Return on Investment is calculated as ROI = Net Profit / Investment. As an Amazon Seller, you must choose what goes into the investment part of the equation. Below are the choices that AZInsight gives you: ...What features does a VA or team member lose if I do not add them to my Amazon Seller Central account?
Adding a VA or team member to your Amazon Seller Central account is optional and isn't required for him/her to use AZInsight. If you do not add them to your Amazon Seller Central account they will not lose any features except the ability to check for ...On how many devices can I use AZInsight with one subscription?
To combat fraud subscription comes with 2 extra logins for use by you or your team member with the condition that you can only use your login on one device at a time. Each subscription by default comes with : The main account (the account that pays ...How do I allow my team member to access the web portal history?
To allow a team member to access the web portal history, follow the steps below. Add your team member if you have not done so already, you can follow this guide After you have added your team member, enable the "Access History" from the secondary ...