Resolving "You are not allowed to use Google Addon" Error

Modified on Fri, 17 Jan at 10:21 AM

When a user encounters the error message "You are not allowed to use Google Addon, please get in touch with your account manager," it indicates that the user does not have the necessary permissions to access the asinzen Insight Google Add-on.



Solution:


To resolve this issue, the account manager needs to grant the required permissions. Follow these steps:

  1. Log in to our web portal:

  2. Navigate to Manage Sub-Accounts:

    • Once logged in, go to the "Manage Sub-Accounts" section. To get here, click on your name in the top right corner of the screen.

  3. Grant Access:

    • In the "Manage Sub-Accounts" section, locate the sub-account for which you want to grant access.

    • Click on the "Access Add-on" button next to the relevant sub-account.


You can also give access when creating the secondary account.


By following these steps, the user should now have the necessary permissions to use the asinzen Insight Google Add-on.

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